Privacy Policy

1. Introduction

This Privacy Policy describes how Logo Weave ("we", "us", or "our"), operated via the website www.logoweave.in, collects, uses, shares, and protects personal information. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

a) Information You Provide Directly

When you contact us via WhatsApp, phone, or email, or use our online tools, you may voluntarily share the following:

• Your name, phone number, and email address
• Design files, logos, and artwork uploads
• Order specifications (label dimensions, thread colours, materials, quantities)
• Billing and shipping address details
• Payment confirmation screenshots or transaction IDs

b) Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar tracking technologies:

• Google Analytics (G-XLBLXZX117): Collects anonymous data about page views, session duration, traffic sources, device type, browser, and approximate geographic location to help us understand how visitors use our site.
• Google AdSense: Places cookies to serve relevant advertisements and measure ad performance. Google may use this data for ad personalization based on your browsing activity.
• Vercel Analytics & Speed Insights: Collects anonymous performance metrics such as page load times and web vitals to help us improve site speed.
• Chatbase: Our AI chatbot service loads third-party scripts that may collect interaction data to improve chatbot responses.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To communicate with you about your design and manufacturing orders
• To create custom label previews and process bulk manufacturing orders
• To coordinate shipping and delivery
• To provide customer support and respond to inquiries
• To improve our website performance and user experience
• To serve relevant advertisements through Google AdSense

4. Cookies & Third-Party Technologies

Our website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device that helps websites remember your preferences and understand usage patterns.

Third-party cookies on this site include:

• Google Analytics cookies — used to distinguish users and throttle request rates.
• Google AdSense cookies — used by Google to display personalized ads based on your prior visits to this and other websites. You can opt out of personalized advertising by visiting Google Ads Settings.

For more details on how Google uses data from partner sites, visit: How Google uses data when you use our partners' sites or apps.

5. Data Sharing & Third Parties

We do not sell your personal data to third parties for marketing purposes. However, we share information with the following service providers who assist in operating our website and business:

• Google (Analytics, AdSense) — for website analytics and ad serving
• Vercel — for website hosting, analytics, and performance monitoring
• Chatbase — for AI chatbot functionality
• Shipping partners — we share your delivery address with courier services to fulfill physical orders

6. Data Retention

We retain your personal information (such as order details and communication records) for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Design files and order records are typically retained for up to 2 years after order completion. You may request earlier deletion by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete personal data
• Delete your personal data (subject to legal retention requirements)
• Opt out of personalized advertising via Google Ads Settings
• Disable cookies through your browser settings

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Security

We implement reasonable technical and organizational measures to protect your personal information. Our website uses HTTPS encryption, and communication via WhatsApp benefits from end-to-end encryption. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: logoweavee@gmail.com
• WhatsApp: +91 98915 08738
• Address: Bahadurgarh, Haryana, India