Refund Policy
Last Updated: 24 June 2026
1. Custom-Made Products
All Logo Weave products — including woven labels, patches, tags, and design services — are custom-made to your exact specifications. Because each order is personalized and manufactured individually, we are unable to accept returns or issue refunds once production has commenced.
2. Design Revisions Before Production
We offer unlimited design revisions at the preview stage before manufacturing begins. You will receive a digital preview of your label design and must provide written approval (via WhatsApp or email) before we proceed to production. We strongly encourage you to carefully review all design details — including spelling, colour choices, dimensions, and layout — before approving.
3. Manufacturing Defects
If you receive labels with confirmed manufacturing defects, we will provide a resolution. Defects covered include:
- Incorrect thread colours that do not match the approved proof
- Weaving errors, broken threads, or misaligned patterns
- Incorrect dimensions that differ from the approved specifications
- Damage during production (torn, stained, or incomplete labels)
Defects must be reported within 7 days of delivery with clear photographs, your order reference, and a short description of the issue.
4. Resolution Process
Upon receiving your defect report, we will:
- Review the photographs and compare against the approved digital proof
- Confirm whether the defect qualifies under this policy within 2 business days
- Offer one of the following resolutions: free replacement of the defective labels, a corrected reprint at no additional cost, or a partial or full refund for the defective items
5. What Is Not Covered
Refunds and replacements are not available for:
- Design changes requested after production has started
- Errors in client-supplied artwork (e.g., spelling mistakes, incorrect logos)
- Minor colour variations inherent to the weaving process (thread colour may vary slightly from screen displays)
- Normal wear and tear after the labels have been attached and used
- Orders where the client approved the design proof containing the error
6. Cancellations
Orders may be cancelled with a full refund if requested before production begins. Once manufacturing has started (typically within 24 hours of design approval), cancellation is no longer possible. If you need to cancel, please contact us as soon as possible.
7. Contact Us
For refund requests, defect reports, or any concerns about your order, please contact us:
- WhatsApp: +91 98915 08738
- Email: logoweavee@gmail.com